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Squyzee Cancellation Policy

1. Order Cancellation by Customer

  • Time Frame: Customers may cancel their order within 24 hours of placing it.

  • How to Cancel: To cancel your order, please contact our customer service team via email at customer.service@squyzee.com or by calling 926658111.

  • Refund: If the cancellation request is received within the 24-hour window, a full refund will be issued to the original payment method. Refund processing may take 5-7 business days.

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2. Order Cancellation by Squyzee

  • Reasons for Cancellation: Squyzee reserves the right to cancel orders for reasons including, but not limited to, payment issues, stock availability, or any issues related to shipping.

  • Notification: Customers will be notified via email if their order is cancelled, along with the reason for cancellation.

  • Refund: In the event of a cancellation by Squyzee, a full refund will be issued to the original payment method. Refund processing may take 5-7 business days.

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3. Non-Cancellable Orders

  • Custom Orders: Orders for customized or personalized items cannot be cancelled once they have been processed.

  • Sales and Promotions: Items purchased during sales or promotions are not eligible for cancellation.

Squyzee Privacy Policy

At Squyzee, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.

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1. Information We Collect

  • Personal Information: When you make a purchase or create an account with Squyzee, we collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.

  • Non-Personal Information: We may also collect non-personal information, such as your browsing behavior on our website, IP address, and device information through cookies and similar technologies.

 

2. How We Use Your Information

  • Order Processing: Your personal information is used to process and fulfill your orders, including payment processing, shipping, and order confirmation.

  • Customer Service: We use your contact information to respond to your inquiries, provide customer support, and notify you about important updates or changes to our services.

  • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting. You can opt-out of these communications at any time.

  • Website Improvement: We use non-personal information to analyze website traffic, improve user experience, and enhance our services.

 

3. Sharing Your Information

  • Third-Party Service Providers: We may share your personal information with third-party service providers who assist us with payment processing, shipping, email marketing, and website analytics. These providers are required to protect your information and use it only for the purposes for which it was disclosed.

  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or legal process.

 

4. Data Security

  • Protection Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption technology for payment processing and secure storage of your data.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

5. Your Rights

  • Access and Correction: You have the right to access and correct any personal information we hold about you. You can update your information by logging into your account or contacting our customer service team.

  • Deletion: You may request the deletion of your personal information by contacting us. Please note that certain information may be retained for legal or operational reasons.

  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

 

6. Cookies and Tracking Technologies

  • Cookies: Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

  • Third-Party Analytics: We may use third-party analytics tools to monitor and analyze website usage. These tools may collect information about your browsing behavior, but they do not identify you personally.

 

7. Children’s Privacy

  • Age Restrictions: Our website and services are intended for users aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

 

8. Changes to This Privacy Policy

  • Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

  • Notification: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

9. Contact Us

  • If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at customer.service@squyzee.com

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